Vesica Blog - Taking museum and art collections to the cloud

October 22, 2010

Dedicated Support System Released

Filed under: News,Using Vesica — Tags: , , , , — vesica-press-releases @ 1:03 pm

As the Vesica user base grows, we’ve received support requests from users like yourself with questions about their accounts and how to use various aspects of the software via email and live support. Many of you also mentioned your hesitation in using the forum for support because there were details about your collection you did not want to share.

We’ve listened – Vesica now has a dedicated support system in place. Using the support system is easy – a link is availble from the Help and Support page on https://vesica.ws/support/. To access the support system, you must be signed in to your Vesica account. Once you’re there, you can create new support tickets or respond to existing ones you may have created before.

It’s easy to use – here’s what it looks like:

Vesica Support System

Vesica Support System

The Vesica Support System allows you to submit and track support requests specific to your account, 24 hours a day. In addition, whilst the Live Chat team is not available outside UK business hours, the Support System is monitored and support tickets are dealt with 24 hours a day.

It’s all part of our plan to improve Vesica and make customer service our number one priority.

October 5, 2010

The Artist Tab Gets a Makeover

When we made the switch from beta to live last month, one of the last things we had not had time to redo for wider user and browser support was the “Artist” tab under “Pieces.” In fact, several users approached us with concerns over the interface being too heavy for their browsers or PCs (or Macs). We, therefore, made this our number one priority and have released the new interface. It works faster, looks better, is easier to use and allows you to associate multiple artists with one piece or work of art.

The screen is split into two parts – one where you can see which artists are already associated with the piece and another where you can search and associate more artists to a piece or work of art. It’s as simple as typing and clicking – and you’re all done. No more scrolling through 10,000 artists to pick the right one!

Here’s a screenshot to give you an idea of how it now works:

New Artist tab

New Artist Tab in Vesica - Art Collection and Management Software

To see how this works for yourself, create a Vesica account or Sign in.

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